At Vaidurya ("we", "our", or "us"), accessible from thevaidurya.com, we deeply respect your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

1. Information We Collect

a. Personal Information

  • Name, email, phone number.
  • Service and appointment details.
  • Billing address (for invoicing, not payment processing).

b. Automatically Collected Data

  • Browser type, device type, IP address, pages visited.
  • Interaction data via Google Analytics.

c. Cookies

We use:

  • Essential Laravel cookies for core site functionality.
  • Google Analytics cookies (only after you consent).
  • A cookie consent banner ensures your preferences are respected.

2. Payments and Security

We do not collect, store, or have access to your credit/debit card details.

All payments are securely handled through Stripe, a globally trusted payment gateway with PCI-DSS compliance. When you proceed to pay:

  • You are securely redirected to Stripe’s hosted payment page.
  • Your card details are processed directly by Stripe using bank-grade encryption.

This ensures your payment information never touches our servers and remains completely confidential.

3. How We Use Your Information

We use your information to:

  • Confirm and manage your service bookings.
  • Coordinate Tibetan medicine appointments.
  • Provide support and respond to inquiries.
  • Analyze usage trends to improve user experience.
     

4. How We Share Your Information

We do not sell or rent your personal information. We only share data with:

  • Stripe, for secure payment processing.
  • Service fulfillment teams (e.g., doctors or guides).
  • Legal authorities, only if legally required.

5. Your Rights

  • You may request:
  • Access to your personal data.
  • Correction or deletion of your data.
  • To disable tracking cookies using the banner.

If you're in the EU/UK, you have additional GDPR rights.

6. Data Security

We use industry-standard measures:

  • HTTPS encryption.
  • Secure Laravel backend architecture.
  • No storage of payment details.
     

7. Retention

Your personal information is retained only as long as needed to provide services or comply with legal obligations.

8. Contact

If you have questions or requests, contact:

📧 Email: info@thevaidurya.com
📍 Address: